Hearing care solutions

Implementation Specialist (Customer focus)

Job description


Sophisticated enterprise solutions for audiology clinic chains


  • We are looking for an enthusiastic person that is ready to take on a job role as Implementation Specialist
  • The desired candidate will be part of  company’s Professional Service team, who provides implementation, training and project management to customers. It is “home” for all customer projects.
  • Consult the customer, identify the needs and advise how to use and configure the solution to best match the requirements for the solution delivery.
  • Communicate new customer needs to development/Product owner to find proper solution for the customer together.
  • Own the onboarding process and make the onboarding documentation to be able to deliver high quality solutions to customers, partners and super users
  • Perform implementation, configuration and training of the company’s own solutions – to our new and existing customers.
  • Align with customer expectations and handle project implementations from request to delivery
  • Be a product specialist / expert knowledgeable about the assigned products that is able to consult the customer in using the solutions.
  • Handle customer communication regarding solution, upgrades and new installations as well as getting customer review evaluation after the delivery is done
  • Perform some customer training classes (new, super/end users, partners etc.) based on the training material established
  • Together with the own training material content and provide input to troubleshooter, user guides and other user documentation.
  • Gather specific customer feedback regarding our products and outline them in change requests
  • Make follow-up calls with the customers


  • 3+ years’ experience in Professional Services handling implementation projects
  • Quick learner of new tools and systems and integration between systems.
  • Solid experience of working with and implementing clinical management systems, data management systems, integrations, CRM, ERP or similar
  • Experience with business process automation and technical consulting with some technical background
  • Strong customer orientation, willingness to assist and solve customer needs and issues
  • Result oriented and “can do” attitude
  • Strong coordination, planning and communication skills
  • Able to work independently and as part of a team
  • Be self-running and take ownership/responsibility for the assigned tasks
  • Ability to multi-task with strong skills in prioritization, time and expectation management, ability to work under time pressure and meeting deadlines


  • Knowledge about Audiometry (hearing aid fitting process) as well as clinical management process
  • Experience in MedTech industry


  • Long-term, secure engagement in the stable PRODUCT company
  • Scandinavian management style and culture
  • Great company values and ethics
  • Full cycle SW/HW product development according to high business standards
  • Professional development (incl. related certifications)
  • Educational opportunities (paid trainings & courses)
  • Friendly family-like, “hygge” atmosphere:) with regular social activities & team-buildings
  • Competitive salary package
  • Annual paid vacation to support healthy work/life balance
  • Opportunity to work remotely from EU / the UK