Implementation Specialist (Customer focus)

ABOUT PROJECT

Sophisticated enterprise solutions for audiology clinic chains

RESPONSIBILITIES

• We are looking for an enthusiastic person that is ready to take on a job role as Implementation Specialist
• The desired candidate will be part of  company’s Professional Service team, who provides implementation, training and project management to customers. It is “home” for all customer projects.
• Consult the customer, identify the needs and advise how to use and configure the solution to best match the requirements for the solution delivery.
• Communicate new customer needs to development/Product owner to find proper solution for the customer together.
• Own the onboarding process and make the onboarding documentation to be able to deliver high quality solutions to customers, partners and super users
• Perform implementation, configuration and training of the company’s own solutions – to our new and existing customers.
• Align with customer expectations and handle project implementations from request to delivery
• Be a product specialist / expert knowledgeable about the assigned products that is able to consult the customer in using the solutions.
• Handle customer communication regarding solution, upgrades and new installations as well as getting customer review evaluation after the delivery is done
• Perform some customer training classes (new, super/end users, partners etc.) based on the training material established
• Together with the own training material content and provide input to troubleshooter, user guides and other user documentation.
• Gather specific customer feedback regarding our products and outline them in change requests
• Make follow-up calls with the customers

REQUIREMENTS

• 3+ years’ experience in Professional Services handling implementation projects
• Quick learner of new tools and systems and integration between systems.
• Solid experience of working with and implementing clinical management systems, data management systems, integrations, CRM, ERP or similar
• Experience with business process automation and technical consulting with some technical background
• Strong customer orientation, willingness to assist and solve customer needs and issues
• Result oriented and “can do” attitude
• Strong coordination, planning and communication skills
• Able to work independently and as part of a team
• Be self-running and take ownership/responsibility for the assigned tasks
• Ability to multi-task with strong skills in prioritization, time and expectation management, ability to work under time pressure and meeting deadlines

PREFERRED/NICE TO HAVE SKILLS

• Knowledge about Audiometry (hearing aid fitting process) as well as clinical management process
• Experience in MedTech industry
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WHY IS THIS PROFESSIONAL OPPORTUNITY AN EXCELLENT CAREER STEP FOR YOU?

• Long-term, secure engagement in the stable PRODUCT company
• Scandinavian management style and culture
• Great company values and ethics
• Full cycle SW/HW product development according to high business standards
• Professional development (incl. related certifications)
• Educational opportunities (paid trainings & courses)
• Friendly family-like, “hygge” atmosphere:) with regular social activities & team-buildings
• Competitive salary package
• Annual paid vacation to support healthy work/life balance
• Opportunity to work remotely from EU / the UK